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Shipping Policy

8/19/2014

We charge actual shipping costs plus a handling charge per shipment.

We ship via the United States Postal Service (USPS), FedEx, and UPS. We do not use any other service.

FedEx and UPS do not deliver to PO Boxes. If your shipping address is a PO Box, you must select a USPS option or your package will be returned to us at your expense.

FedEx and UPS orders are shipped "Signature Not Required" by default, however, they may decide to require a signature depending on the value or destination. If you want your order to be sent with a signature required, please contact Customer Service. If a "Signature Not Required" package is left at the door, but isn't there when you get home, neither Karlsson Robotics nor the shipping company can be held responsible.

We fill all in-stock orders as soon as possible. Please see our Same-Day Shipping section for details. Once your order is ready to ship, a Shipping Confirmation email, with tracking information if applicable, will be sent.

We do not accept C.O.D. orders.

We cannot be held responsible for damaged, lost, or stolen packages. We will file claims for those that are insured. Please contact us directly to initiate a claim.

Shipping Costs

Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, then click "Edit Cart" from the Side Bar. This will provide a list of estimates for the shipping methods available to your selected destination.  

Special Handling

The following services are available for an additional charge:

Saturday Delivery

FedEx and UPS do not normally deliver on Saturday, but can for an additional charge of $15. If you would like your package to ship on a Friday for delivery Saturday, please follow these steps:

  • Place your order through our website, selecting either Fedex Priority Overnight or UPS Next Day Air. No other shipping option will work.
  • Call Customer Service immediately with your order number. You must call before 5pm Eastern Time or we will not be able to honor your request.
  • Be prepared to pay the $15. This is in addition to the original shipping/handling costs calculated at checkout.
From there, we will process your order and ship it out! You'll receive an email with your tracking information as usual. Delivery is usually made by noon on Saturdays.

Package Rerouting

If your package is en route to an incorrect address, we can contact FedEx or UPS to update the delivery address. The base fee is $10 for FedEx and $11 for UPS. There may be additional charges depending on how far away the new delivery address is from the old one. Please call Customer Service as soon as you are aware the package needs rerouting. This service also applies to packages needing to be stopped and returned to us.

Please Note: Package Rerouting and returning is done at the discretion of the shipper. If the package is too close to the delivery address, it may be delivered before the reroute/return instructions are received. We will make the request, but cannot guarantee that it will be honored.

Shipping Time


Your order time:

When it Ships:
Before 11am
Next Business Day
After 11am
2nd Business Day
Weekends
2nd Business day

Shipping Options

Local Pickup

See our Local Pickup section for details.

Domestic

This is for shipping addresses within the United States. We offer 14 options: 
FedEx - (All FedEx shipping methods are tracked and fully insured)

  • FedEx Priority Overnight - next business day by 10:30AM, later for rural
  • FedEx Standard Overnight - next business day by 3PM, later for rural
  • FedEx 2-day Air - Delivery by the end of the second business day
  • FedEx Express Saver - Delivery by the end of the third business day
  • FedEx Ground/Home - Averages 3-5 business days, depending on destination
FedEx does not normally deliver on Saturday, but may for an additional charge. See our Saturday Delivery information for details. 
UPS - (All UPS shipping methods except Economy are tracked and fully insured)
  • UPS Next Day Air - Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination
  • UPS Next Day Air Saver - Commercial destinations: Next business day delivery by 3:00 or 4:30 p.m. Residential destinations: Next business day delivery by end of day
  • UPS 2nd Day Air - Delivery by the end of the second business day
  • UPS 3 Day Air - Delivery by the end of the third business day
  • UPS Ground - Averages 3-5 business days, depending on destination
UPS does not normally deliver on Saturday, but may for an additional charge. See our Saturday Delivery information for details. United States Postal Service
  • USPS Priority - 2-5 days not guaranteed, not tracked, not insured. Only allowed for orders up to $100 in value.
  • USPS First Class Mail - not day guaranteed, but averages 1-2 weeks, not tracked, not insured. Only allowed for orders up to $100 in value.
Please Note - Priority and First Class Mail packages are NOT insured. In the case a package is lost or damaged in transit, Karlsson Robotics is not responsible for replacing the order.

International

This is for any shipping address outside the United States. We offer 6 options:

FedEx - (All FedEx shipping methods are tracked and fully insured)

  • FedEx International Priority - 1-3 business days, longer for rural
  • FedEx International Economy - 3-5 business days, longer for rural
UPS - (All UPS shipping methods are tracked and fully insured)
  • UPS Worldwide Saver - 1-3 business days, longer for rural
  • UPS Worldwide Expedited - 3-5 business days, longer for rural
United States Postal Service
  • USPS Priority Mail International - usually 5-14 days. Only allowed for orders up to $300 in value. Delivery is made by the destination country's postal service.
  • USPS First Class Mail International - usually 2-3 weeks, but can take 6 weeks or more. NOT trackable. Only allowed for orders up to $100 in value. Delivery is made by the destination country's postal service.
Please Note - First Class Mail International packages are NOT insured. In the case a package is lost or damaged in transit, Karlsson Robotics is not responsible for replacing the order.

Any duties and taxes for international shipments are the responsibility of the customer. Karlsson Robotics is not responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.